Refund policy

The sixty-night guarantee
Use the LED Longevity Mask properly for sixty nights. If your skin looks no different to you, contact us and we will refund you in full. We pay the return shipping. There is no form to complete, no restocking fee, and we will not ask you to prove you used it correctly.
The guarantee runs for sixty days from the day your order is delivered. To use it, email us with your order number and tell us you would like to return the device. We will send you a prepaid return label.

Changed your mind
If you simply do not want the device, you can return it within thirty days of delivery for a full refund. For a change-of-mind return the item must be unused and in its original packaging, and you cover the cost of return postage.

Faulty or damaged on arrival
If your order arrives damaged, faulty, or is not what you ordered, email us within seven days of delivery with your order number and a photograph. We will replace it or refund it in full, including all shipping costs, and you will not need to return the item at your own expense.

Warranty claims
The device and controller carry a two-year warranty against manufacturing faults, separate from the returns windows above. Accidental damage is not covered. See our warranty page for the detail.

How refunds are issued
Refunds go back to the original payment method. Once we receive and check the returned device we process the refund within three business days, and your bank or card issuer usually takes a further five to ten business days to show it. We will email you when it has been sent.

Items we cannot accept back

Gift cards.
Sale items marked final sale at the time of purchase.
Devices returned outside the windows above, or returned damaged through misuse.

Cancelling an order
If your order has not yet shipped we can cancel it and refund you in full. Email us as soon as you can. Once a parcel is with the carrier we cannot recall it, but you can still return it under the terms above.

Your statutory rights
Nothing in this policy affects the rights you have under the consumer law of your own country. If your local law gives you a longer or stronger remedy than the terms above, that law applies.

Contact
Email [YOUR SUPPORT EMAIL] and we will reply within one business day.