Shipping policy

What delivery costs
Tracked delivery is free on every order, worldwide. There is no minimum spend and no surcharge at checkout.

Dispatch
Orders are processed Monday to Friday, excluding public holidays. We aim to dispatch within [1–2] business days of your order being placed. Orders placed after 2pm ET, or over a weekend, begin processing the next business day.
You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves us. If the tracking has not updated within forty-eight hours of that email, it usually means the carrier has scanned it late rather than that anything has gone wrong — but email us and we will chase it.

How long delivery takes
Transit times below are carrier estimates from the day of dispatch, not from the day you order.

United States — [5–9] business days.
Canada, United Kingdom, EU, Australia and New Zealand — [7–14] business days.
Rest of world — [10–20] business days.

Estimates are not guarantees. Customs inspections, weather and peak periods around late November and December can add time, and none of that is within our control or the carrier's.

Customs, duties and import taxes
Orders shipped outside the United States may attract import duty, VAT or a customs handling fee on arrival. These are set by your own country and are not included in the price you pay us. As the importer of record you are responsible for them, and the carrier will usually collect them before delivering.
If a parcel is refused at customs and returned to us, we will refund the price of the goods less any charges the carrier passes on to us.

Delivery addresses
Please check your address carefully at checkout. We cannot change an address once a parcel has been dispatched. If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will contact you to arrange a re-send or a refund of the goods.
We ship to residential and business addresses. We do not ship to freight-forwarding warehouses, and we cannot take responsibility for a parcel once it has been signed for at an address you gave us.

Lost or damaged parcels
If tracking shows delivered and you do not have the parcel, check with neighbours and your local depot first, then email us. If it has not turned up within seven days of the delivery scan we will treat it as lost and send a replacement or refund you.
If your parcel arrives visibly damaged, photograph the packaging before you open it and email us within seven days. We will replace it.

Contact
Email [YOUR SUPPORT EMAIL] with your order number and we will reply within one business day.